Terms & Conditions

Payment Terms

Payment in full is required before an order is processed and shipped. If payment is not completed we cannot guarantee your order to be available or held in stock. We reserve the right to issue a full refund if the order cannot be completed as it was placed on our website.


Damaged Shipments & Shortages

We are not responsible for items damaged during shipping. Any claims for damaged should be reported directly to the carrier upon receiving the delivery.
Due to the fluctuation of our stock from day to day operations some items may not indicate the current stock quantity online. We reserve the right to withhold shipment of items which are currently not in stock though stock quantities may indicate differently on our website. If an item ordered is currently out of stock our customers will be notified by phone or email of the situation.


Items marked as out of stock may be ordered through our online shopping cart if backorders have been enabled for the product in question. Products out of stock will be shipped as soon as they are back in stock.


Phone Orders

Creekside Vinyl LLC is not responsible for the accuracy of orders placed over the phone

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